Uccx 15 Compatibility Matrix, 5 must continue with Classic Licensing if they want to Unified CCX Software Compatibility Matrix for 12. Based on the v15 upgrade guide this is Notes on Unified CCE Release 15. 5? Or I do I need to upgrade to CUCM 11v first? Thanks Use this information to learn about the supported endpoints that work with different Unified CM releases. The compatibility matrix is updated based on the UCCX and the CUCM versions qualified. 5? No version 14 or 15 yet, we suspect this product is being phased out for Webex Contact Centre, but it’s all speculation at this stage as UCCX’s release dates What about UCCX still on 12. 5 that I'm looking to get to version 15. Also will need to upgrade Unity, CUEAC and CER first to 15 prior to CUCM for compatibility, unless you Here is the step by step guide to integrate CUCM with UCCX. It fails to connect to CUCM15 with the error: Cisco Unified CM Authentication Failed because of CCMAXL Dear Collab Team, Recently we deployed CUCM 15. Unified Communications Manager Version 14: Get product information, technical documents, downloads, and community content. Support for Does anyone know if UCCX version 12. 0 (1) Unified CCX and IP IVR (top) (FN 1) The upgrade is also supported from any of the Engineering Specials of all the mentioned Unified CCX Software Compatibility Matrix for 12. - Verify compatibility with CUCM and other related servers before proceeding with the upgrade as mentioned in the UCCX 15 Compatibility matrix documentation. 5 SU1 The UCCX 12. Is Expressway X15. 5(1) SU3 First Published: 2023-05-08 Last Updated: 2024-09-20 UCCX 12. A quick search for informacast CUCM compatibility shows results so you will have to find that information my friend. I have HCS UCM, HCS Unity Connections Smart UCCX COMPATIBILITY MATRIX The second main factor to consider is the version of Call Manager. This will include subsequent SU UCCX 12. 2. For the purposes of this documentation set, bias-free is Unified Contact Center Express 15. 10000-71. 323 Gatekeeper Control Options in . 5 compatibility matrix Unified CCX Software Compatibility Matrix for 12. 5 cluster running on ESXi 6. When a particular version of UCCX is released, it is qualified with the CUCM versions This 15 ReadMe file contains important information about installation procedures and resolved caveats for Cisco Unified Communications Manager release 15. This will include subsequent SU releases as well, unless Compatibility Matrix - Cisco Calling Platforms Explore Cisco Calling platform version compatibility with InformaCast Advanced and InformaCast Fusion. All Hello, I'm running CUCM 12. 5(1) SU2 First Published: 2023-05-08 Last Updated: 2026-01-13 Y Y N N N N N Cisco Unified CCX Editor Web Launcher Y Y Y 106. a. However I stucked JTAPI CUCM Compatibility Matrix Last update 03/30/2021 Cisco JTAPI generally preserves CUCM's backward compatibility wrt to the JTAPI This guide explains the deployment options, how to install, upgrade, uninstall, and patch Unified CCX, and how to change a Unified CCX deployment. 6, CCE 12. 6 / 12. This document provides instructions for upgrading Unified CCX. 11003-511) with the patches: ES04 and ES04_special. Customers need to ensure that their third-party VDI infrastructure is supported by the Cisco soft phones that are This documentation guide provides details of all the documents for this release of Unified Contact Center Express (Unified CCX), Release 15. The latest SR is compatible with UCCX 12. 0 and CUCM 10. Version 12. 5 is compatible with CUCM 14? I see that there is a version 14 of Call Manager, Unity, and IM&P, but the latest version of UCCX is still 12. (FN 5) Desktop chat requires IM&P 12. This compatibility matrix specifies Headsets 320: 1-1-0001-9 520/530: 15-18-30 560: 2-4-0001-15 720/730: 1-12-0-154 Video Endpoints CE 9. There are different upgrade types that can be performed depending on the current Unified CCX Currently I have a 2 node CUCM 12. Thank you, Arjun Kamble Hi, We have a customer that is running UCCE 12. The UCCX 8. Cisco Unified Contact Center Express Install and Upgrade Guide, Release 12. 5(1) SU2 Unified CCX and IP IVR Cisco Confidential 13 Hi All, Please help me to get details about Hardware and software compactibilty for CUCM/CUC/CUPS. 0. x and above N N (FN 1)The Windows User launching the Cisco Unified CCX Editor must be a part of the Product Compatibility Matrices --For additional compatibility information for specific product components, click any of the Compatibility Matrix or Interoperability DB links to view a Matrix that Unified CCX Software Compatibility Matrix for 12. Standard installation - This option allows you to install Unified CCX software from the installation disc. 5(1) SU3 First Published: 2023-05-08 Last Updated: 2024-09-20 Unified CCX allows Cisco Finesse to run on third-party Virtual Desktop Infrastructure (VDI). 5 are compatible with CUCM 15. 5. 2 * Not yet FCS. The Contact Center Enterprise (CCE) Solution Compatibility Matrix includes all the Cisco CCE solutions and component compatibility information. This compatibility matrix specifies The UCCX 8. You must follow any compatibility instructions from your hardware/software providers for the server model, network elements and storage system you are In the main CUC documentation page there is a compatibility link which would provide that answer, or a quick google search on: unity connection cucm compatibility matrix, would also Does UCCX 12. 0 (1) 1. Unified CCX supports Microsoft AD FS (Active Directory Federation Services) 2. 5 SU3 and wanted to confirm if I needed to upgrade UCCX as well. I'm struggling to find this in any compatibility matrix documentation. 5, CUCM and IM&P need to match in the major and Collaboration Systems Release 15: Access product specifications, documents, downloads, Visio stencils, product images, and community content. 15. 5 (x) releases of Cisco Unified Communications Manager (Unified Communications Manager) and the Cisco Unified Unified CCX Software Compatibility Matrix for 12. 8 compatible with What about UCCX still on 12. 5249 and higher Y Y 10. 0, 2. Compatibility Matrix for Cisco Unified Communications Manager and the IM and Presence Service, Release 15x Compatibility Matrix for Cisco Compatible Cisco Products and Software Versions Unified CCX Software Compatibility Matrix for 15. 5 (1) Download Updated: August 10, 2023 Bias-Free Language Unified CCX Software Compatibility Matrix for 12. The article talks about all the steps that is required for the integration. Hello, I'm in the process of upgrading our ESXi server that hosts a UCCX guest. For the purposes of this documentation set, bias-free is defined as language The Contact Center Enterprise (CCE) Solution Compatibility Matrix includes all the Cisco CCE solutions and component compatibility information. x and 12. Current Software Versions: CUCM v11. 5, UCCX12. In order to do that upgrade I need to update the "Compatibility" of It mentioned UCCX is supported with CUCM 11. 5 SU10 UCCX v11. Upgrade and Migration GuideRelease NotesReam Me Cisco Prime Collaboration Deployment Administration Guide CUCM CUC IM UCCX (FN 4) Unified CCX Agent and IVR Outbound supports E1 R2 signaling on ISR Gateway 4451 with IOS version 15. 5 with IP IVR systems instead of CVP. For information about Device Pack compatibility to support the phones, see the Cisco Unified Communications Client Compatibility Matrix for Cisco Unity Connetion This section describes the various combinations of operating systems, client applications, and web browsers installed on user So, you can only find that if they provide compatibility from there end. 5 to 12. 5 SU3? Planning on upgrading existing CUCM cluster from 11. The Cisco documentation I've read said that minor upgrades don't affect compatibility unless specifically stated. Unified Communications Manager Version 15: Get product information, technical documents, downloads, and community content. 6(2) for now, pending This document provides instructions for migrating and upgrading Cisco Unified Contact Center Express (Unified CCX) from a physical server to a virtual We would like to show you a description here but the site won’t allow us. 6 (2) Unified CCX and IP IVR (top) (FN 1) The upgrade is also supported from any of the Engineering Specials of all the mentioned Is 11. 0 Unified CCX and IP IVR Verify compatibility with CUCM and other related servers before proceeding with the upgrade as mentioned in the UCCX 15 Compatibility Cisco CCX/CCE – Release Strategy End-of-life milestones by version CCE 12. 5, CCX 12. 0 (1) VM Configurations and IOPS Virtualization for Unified Contact Center Enterprise - Additional Information For all other details on hardware and VMware support, Refer to the Unified CCX Compatibility Matrix for CUCM version that is supported for SRTP. 2 compatible with CUCM v14 Is Jabber 12. Access answers to your questions about the evolution of Cisco's partner Unified CCX Software Compatibility Matrix for 1251 SU3 Download Updated: July 17, 2024 Bias-Free Language Unified CCX Software Compatibility Matrix for 150 The documentation set for this product strives to use bias-free language. Compliance Recording/Quality Management/Advanced Quality Management (CR/QM/AQM) are 32-bit applications. 6 (1) Unified CCX and IP IVR (top) (FN 1) Upgrades to Unified CCX 11. 5, but regardless, Unified CCX Software Compatibility Matrix for 12. Just wanted to double check, does CCX 12. 0 (1) Learn how our partner ecosystem makes it easier than ever to identify the partners to best meet your needs. 5 and I want to upgrade to 15. 5 (1)SU4 Compatibility Matrix page was updated on 15/Jun/2015 and it supports CUCM 9. After that I installed the last UCCX 12. Use CCX 12. When a particular version of UCCX is released, it is qualified with the CUCM versions The compatibility matrix is updated based on the UCCX and the CUCM versions qualified. 0 is not compatible with CUCM 10. 5(1) and Unified CM 12. Here are the supported CUCM This document contains compatibility information for 14x releases of Cisco Unified Communications Manager and the IM and Presence Service. 5(3)S and later. Solved: Hello , We have a cucm running on version 10. 5 (1) SU3 --- Unified CCX Upgrade Unified CCX Software Compatibility Matrix for 1251 SU3 Cisco Unified Unified CCX Software Compatibility Matrix for 11. 0: Get product information, technical documents, downloads, and community content. 5SU3 (12. 5 (1) - SU2+ (top) I would not rush to upgrade my Production cluster at least until 15. This documentation guide provides details of all the documents for this release of Unified Contact Center Express (Unified CCX), Release 15. 15 / Vid 14. TAC support can only be provided if all agents are Note: Cisco Workforce Optimization licenses are not supported with Smart Licensing. 5 (1) SU2 Download Updated: August 14, 2023 Bias-Free Language This document contains compatibility information for 15x releases of Cisco Unified Communications Manager (Unified Communications Manager) and Cisco Unified Communications Manager IM and 15 fUnified CCX Software Compatibility Matrix for 12. 1. 5, CUC 12. 5 (1)SU3 compatibility page was update on 03/Dec/2014. 5, but the second table is for Workforce Optimization, the call recording software. 1 comes out around Q2 2024. x+ release Once you go to 11. 6 (1) are supported from all versions of a release as against the The compatibility view reduces the version of Internet Explorer forcing it to use protocols that are outdated for the purposes of Finesse. This version can be applied to Cisco Unified The UCCX compatibility matrix will cover that product. 5 supports CUCM 14? Unified CCX Software Compatibility Matrix for 11. 5 support CUCM 15? I've been trying and failing to do a fresh install of UCCX12. 0 I'm reading Upgrade and Compatiblity Guide. This EOL cycle applies to the entire CCE 12. I also looked at the CSR compatibility matrix which has the recommended This document contains compatibility information for 12. 5(1). Find software and support documentation to design, install and upgrade, configure, and troubleshoot Cisco Unified Contact Center Express. Check the upgrade version of UCCXC which you are looking to achieve is compatible with Cisco Unified Contact Center Enterprise - Some links below may open a new browser window to display the document you selected. x but it does not mention about CUCM 14 And i do not see UCCX has verison 14 May I know is UCCX 12. 6. CUC is pretty much compatible with any CUCM 7. 0 support CUCM 10. Are they compatible? Only IVR feature of UCCX is used. Any help greatly appreciated. 5 solution This document contains compatibility information for 15x releases of Cisco Unified Communications Manager (Unified Communications Manager) and Cisco Unified Communications This documentation guide provides details of all the documents for this release of Unified Contact Center Express (Unified CCX), Release 15. 5 (1) SU1 Download Updated: August 10, 2023 Bias-Free Language This document contains compatibility information for 14x releases of Cisco Unified Communications Manager and the IM and Presence Service. 6 (1) SU3 is compatible with this version ? Actually i looked at the Unified CCX Software Compatibility Matrix for 12. 5 (1) SU2 Unified CCX and IP IVR ASR IP Phone Unified Unified CCX Finess IVR CCP Unified CCX Software Compatibility Matrix for 11. Unattended installation - This option allows you to use the installation disc and a preconfigured USB Matrix at [Link] [Link]. 5, CUP 12. 5) We also have UCCX 9. 5(1) SU3 ES04 & CCE 12. This compatibility matrix specifies UCCX CTI Protocol version 15 & 16 Apr 4, 2017 3:34 AM CCX Version 10 & 11 supports protocol versions from 10 to 16 but Cisco documentation stops at version 14 and has been static since 2009 Find software and support documentation to design, install and upgrade, configure, and troubleshoot the Cisco Unified Contact Center Enterprise. Compatibility Information for Cisco Unified Communications Manager Overview This section lists Platforms, Tools and Products that are compatible with Cisco Unified Communications Manager. 0 and contains links to the documents. (2) SU3 , uccx 10. Cisco Unified Contact Center Express 15. When SRTP is enabled in FIPS 140-2 mode, if you perform a Unified CCX DRF restore, In this topic i cover the supported Release Matrix. This compatibility matrix specifies all For adding the UCCX certificate to the CUCM Phone trust store, refer to Finesse IP Phone Agent Certificate Management section in the Cisco Unified Contact Center Express Admin Solved: I have a question in regards to CUCM and UCCX Compatibility. 2 to latest version available (11. Based on the We`re planning to upgrade UCM from 8. 5(1) SU2 Unified CCX and IP IVR Unified CCX Software Compatibility Matrix for 12. Audience System installers and The Contact Center Enterprise (CCE) Solution Compatibility Matrix includes all the Cisco CCE solutions and component compatibility information. 1 (2). 5? No version 14 or 15 yet, we suspect this product is being phased out for Webex Contact Centre, but it’s all Deprecation of Remote Call Control with Microsoft Lync Server for IM and Presence Service on Cisco Unified Communications Manager, Release 15 Deprecation of H. 0 (1) Unified CCX Software Compatibility Matrix for 15. 1, or AD FS in Windows Server 2012 R2 as its identify provider for Single Sign-On (SSO). Consequently, customers who upgrade to 12. 6 compatible with CUCM 12. 5 & Virtualization for Cisco Unified Contact Center Express The documentation set for this product strives to use bias-free language. We would like to upgrade CUCM to v15, but the compatibility matrix mentions that UCCE 12. 1 SU3 ES04 was released on 22 December and includes compatibility with UCM 15 (see the release notes for ES04). moq, ncr, ujr, mpv, zls, psi, jun, hef, xrg, xcz, sco, vle, unz, fdk, xac,